Email sales@divinedivazs.com for questions about products, policies, order status, order changes, returns and exchanges or help with using our web site. We try to respond as quickly as possibly during normal business hours.

* Please note that for our customer's privacy all credit card transactions are billed under our company name DIVINE DIVAZS'.

 

 

Each order will be assigned a tracking number inorder for  you to check the status of your order . 

Each customer will be provided with an email with the tracking number of each order, along with the date the item was shipped out. 

For health reasons and by Federal Law, panties attached to lingerie should NOT be tried on unless you intend to keep the garment.

By law, intimate garments that contain a crotch cannot be returned once they have been worn or tried on without a protective barrier.

 

 

       Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us. You may also place your order by printing our mail order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

You may also place your order by printing our mail order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

 

        While we try to maintain a high inventory level on the most popular items, there are times when a particular style, color, or size is not in stock.  If this is the case, we will e-mail you that the item is on back order and ask if you would like to wait for the product, replace it with a different item, or cancel that part of the order.

We will make every attempt to post on our website when items are on backorder.

Please be advised backorder items may take up to 4-6 weeks.

 

       We accept Visa, MasterCard, American Express and Discover online. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks  or money orders require an additional two weeks to process. We ship when the check or money order has cleared. For your security, please do not send cash. 

 

       We've made shopping for intimates easy by offering you several shipping choices from UPS and Fed-Ex. To protect your privacy all orders are shipped with our company name "D.D. Associates" or "D.D."  on the package. Please note that PO Box orders (might be delayed for verification) and will be shipped via USPS mail at UPS Ground rate. Canada orders are shipped via USPS International Mail.

All orders are processed within 1-2 days days. Then shipped out...Delivery time being 7-21 days

UPS GROUND SHIPPING in-stock items are expected to arrive within 7-21  business days or longer depending on customs.

All items shipped by tracking.

USPS Priority Mail: $12.95 (in-stock items are expected to arrive within 2-5 business days after processing time/ out of stock items are expected to arrive within 7-21 days )

USPS EXPRESS Mail  $19.95 (in-stock items are expect to arrive within 1-3 days after process time)

$5.00 Standard Shipping . In stock items will usually arrive in 7-14  business days. If you require a certain carrier, please see other shipping options offered above or contact us for assistance.

Shipping fees are not refundable.

We ship all international packages in the same secure and discreet manner that we send domestic packages.

Due to the nature of international shipping, we are unable to guarantee transit times for locations outside of the U.S. Once it has left our warehouse, we cannot be held responsible for delays in shipping.

We apologize for any inconvenience this may cause. Shipments will be discreetly packaged and will be accompanied by the appropriate customs forms.

 

DIVINE DIVAZS' ships directly from our warehouse to you.

 

You will be sent an email confirmation, once your order is shipped.

If you shipped via UPS or USPS, your email will contain a tracking number you may use to track your order.

 Click on "Can I track my order" scroll to the bottom of the page.

       The "Shopping Cart" link located in the upper right corner of your screen. Click on it at any time to see the content of your shopping cart.

 

Our lingerie is made of the finest material and highest quality. We recommend ONLY Hand washing in luke warm water with mild detergent for all our lingerie. Dry on delicate cycle or line dry.

Please do NOT DRY CLEAN or MACHINE WASH.